Commercial Servicing Manager in Columbia, MO at GPAC

Date Posted: 10/14/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Columbia, MO
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:
    10/14/2021

Job Description

Loan Servicing and Support Manager

Commercial Loan Servicing and Support Manager Requirements

  • Bachelor's degree in Bus Administration, Finance, or related field preferred, or equivalent direct industry experience.
  • Minimum of 7+ years of loan servicing and loan fulfillment experience.
  • Past managerial experience

Commercial Loan Servicing and Support Manager Responsibilities

  • Lead a team focused on loan servicing & fulfillment.
  • Deliver an outstanding customer experience and support our client's customer expectations.
  • Establish and effectively communicate goals and objectives for the department in alignment with Loan Operations goals.
  • Drives value for the bank by improving service delivery, managing complexity, assessing risk, managing change, and balancing strategy and execution with the desired level of business performance.
  • Identify areas of improvement related to people, process, and systems.
  • Effectively manage operational capacity, leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions.
  • Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality.
  • Manage performance of daily proactive pipeline management by operational leadership team.
  • Work with training and development to provide training content & delivery to staff aimed at increasing production volume or improving loan quality.
  • Identify negative trends associated with key areas such as compliance or loan quality and work directly with sales leaders to provide solutions.
  • Promote innovation and encourage employees by providing them with better growth opportunities.
  • Ability to attract, hire and develop talent.

To be considered, please apply with a resume. With any more questions or inquiries about other banking/finance positions, you can email me directly at: nash.wergin@gogpac.com

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States for the past 31 years. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.