E-Commerce Account Manager job in Miami at GPAC

E-Commerce Account Manager

The eCommerce Account Manager will be responsible for maintaining current B2B eCommerce business thru strong customer partnerships, backend systems support, pricing, and promotion guidance, and working internally with Sales, Marketing, Supply Chain, Operations, and Accounting to ensure account health and profitability.

The successful Account Manager will be the main point of contact for several customer partners and focus on managing the business relationship, including improving business terms to drive sales and margin improvements. An excellent understanding of eCommerce business concepts, practices, and procedures is MUST. An excellent eCommerce Account Manager must have extensive experience in understanding consumer needs in a Soft or Durable Goods industry. The goal is to increase the sales and profitability of the business to drive sustainable growth.

Job Type: Full Time, Hybrid

Responsibilities for the Account Manager:

• Identify sales opportunities with partners thru new programs, promotions, and product offerings or services.
• Daily review of product listings and inventory feed to ensure products are buyable on partner sites.
• Monitor and maintain advertising and promotional events across channels.
• Partner with Sales and Marketing for strategic planning and execution of a sales growth plan
• Preparation of analytics, reports, and insights with the goal of making actionable recommendations.
• Partner with Customer Service to ensure a quality user experience and backend portal training.
• Partner with Category Management on product assortment and gaps for key channels.
• Knowledge of backend e-commerce platforms, preferably in the Home Improvement market preferred.
• Ability to manage multiple priorities, set and achieve challenging sales goals, work under the pressure of a deadline.

Requirements of the Account Manager:

• Minimum of 3-4 years of e-commerce and account management experience.
• Exceptional verbal and written communication skills, including an ability to communicate effectively at an executive level.
• e-Commerce experience (required)
• Manufacturing experience is a plus
• ERP Software experience (required)
• Soft or Durable Goods experience (required)
• Existing relationships with Buyers in the Home Improvement category online a plus
• Software: Retailer vendor portals, Microsoft Office Suite, and ERP systems.

All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations.

GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.